Frequently Asked Questions for Mobile Apps and Website Development
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    Frequently Asked Questions

General Questions

What does a connected business look like?

Do you have a smartphone? How about a smart business? An overwhelmingly large amount of people own and use a smartphone daily. It connects them to the Internet, calls, emails, texts, social media - the Internet of Things. But most businesses aren’t that connected. Legacy applications and aging systems work in seclusion from other data sources and it is difficult for the CEO or President to have one version of the truth. Alternatively, a connected business is one that has its systems, data, business processes, and, basically any intellectual property digitized and integrated to work cohesively toward the same goal.

How can Nitro help my business digitize and mobilize?

Nitro excels at helping clients assess their current technology footprint as well as their technology roadmap for the future. We believe each company is unique in its business processes, but share the same underlying goal of disrupting competition.

How do I know when my company is ready for innovation through technology?

If your business applications, systems and data fail to communicate or work with each other, chances are you can benefit from innovative technology solutions. In today’s quickly evolving digital space, survival of the fittest means having flexible and adaptable technology that will stand the test of time and be able to support tomorrow’s tech.

Integrating IoT

What is the Internet of Things?

To put it simply, the Internet of Things refers to the concept of connecting any device to the Internet, allowing for the transfer and exchange of data over a network. More and more “things” are being developed with IoT capabilities -- cellphones, household objects, automobiles, wearable devices, even entire cities can be integrated into the IoT network.

So why integrate? Eliminating the barriers between your data allows for increased operational efficiency and faster access to more accurate information, enabling you to make smarter business decisions and maximize your investments in technology.

How does Nitro integrate existing legacy applications, systems, documents, and any other disparate data?

Our middleware solution, NitroServer, was designed to connect disparate data, improve security and confer tighter and better management of IT and business operations. It is not only a gateway, but also the gatekeeper to accessing viable up-to-the minute insights for making better business decisions.

NitroServer gives mobile apps and other technologies enhanced access to your legacy systems and data while enabling you to easily control how, when, why, and in what order, that access happens.

What is middleware?

Middleware provides a consistent, highly scalable, easily managed way to connect multiple back-end IT systems with front-end mobile applications, enabling them to store, share and access data, documents and media files in real-time, even when those objects are buried in the legacy back-end.

NitroServer was designed to cloak the complexity and interactivity insufficiencies of legacy systems with a friendlier, far more flexible environment that plays nice with any kind of functionality your business needs, now or in the future.

Mobile App Development

Do I really need a mobile app or mobile services?

Mobile is the fastest growing technology space in history. The capabilities made possible by mobility have permanently changed the way businesses operate and engage with their employees and customers. You can think of mobile apps like the Internet—there are few, if any, people who still exist today who consider the Internet nothing more than a "passing fad." The fact of the matter is that the mobility train has already arrived. You can be ahead of the mobile curve—or behind it—but you can't avoid it.

Which device should we develop the mobile app for?

Depending on your specific target audience, your new mobile app will be delivered to a rapidly growing number of mobile consumers using smart devices, including the iPhone, iPad, iPod Touch, Android smartphones, Android tablets, Windows 7, and Kindle Fire. Analyzing existing traffic to your company website may help determine an audience device preference.

Statistically, iPhone and iPad users are likely to spend more than Android users, while tablet users have more transactions than smartphones.

Why will my customers want to use my mobile app?

Today's tech-savvy customers are accustomed to having the convenience of communications, banking, shopping, and entertainment at their fingertips—literally. Anything consumers may want is in the palm of their hands—which is where your organization needs to be, too.

Who can my mobile app benefit?

The main beneficiary of your mobile app depends on your targeted users, which depends on the goals and needs of your business. In other words, the function of your app will alter who it will benefit the most. Some of our clients seek internal business applications to increase the company's productivity, efficiency, and revenue. In that case, the company's employees greatly benefit from the specific functions chosen for the design of this mobile app. Other clients, like our credit union clients opting for mobile banking, seek to build mobile apps that they will deliver to their own customers. In this case, mobile banking apps directly benefit the public, or the credit union's consumer base. In any case, our apps always benefit our clients by optimizing business processes and delivering high-demand functionality.

In the case of enterprise apps, you can choose to target a range of users who can greatly benefit from your app. Some organizations choose to deliver mobile apps designed for use by their customers. A good example would be a clothing store creating an interactive retail app, or a grocery store creating a shopping list and coupon app. Others choose mobile apps that are meant for business optimization and internal use. These apps are meant to be used by employees of an organization and help with core business goals, like increasing revenue and productivity, reducing the time it takes to conduct business, and creating an easier means of communications. Many organizations choose to deliver both types of mobile apps and tailor each app's features, functions, and content respectively.

How much does a mobile app cost?

Creating a mobile app is like buying a new pair of shoes or a coat—it can cost as little or as much as you want depending on the quality, detail, and fit. "Bargain basement" is not our style, but we know how to work within your budget and trim away any nice-but-nonessential frills to create an app that's not only functional, but also phenomenal.

Can't I just use a free, DIY mobile app builder online?

Sure—anyone can build anything. Yes, there are a ton of free resources online that will deliver an end product that can fulfill some of your needs. The real questions are: what experience do you have creating an app? Do you know how to design, build, and deploy mobile apps? Depending on your target market, do you know how to secure your app? Do you know how to keep it updated, scalable, and functional? Is building an app the best use of your time?

If building apps isn't your expertise—and you'll therefore have to invest extra amounts of time, effort and money—then why not focus on your core business and let us focus on the mobile parts. If delivering a mobile app is just a feature to check off of your business list—if you only need to have some sort of mobile tool—than cheap or free app builders may indeed be the best use of your time and money.

On the other hand, if mobility is a key part of your strategy—if you understand how impactful mobility is for your business and customers—then there's no reason to shortchange the success that mobile can deliver.


A function in my app isn't working, what can I do?

Uh oh! We'll get that fixed for you in no time at all. Simply submit a support ticket by emailing

What if I need help or support?

We're happy to help. Please contact our customer support team at

What are your support hours?

You can submit support tickets at any time of the day by emailing Our support staff will address your issues Monday-Friday, between the hours of 8 a.m. and 5 p.m. EST.


Is it safe to integrate my applications, systems, and other data?

Yes, NitroServer provides configurable user permissions, secure sandboxes, and other core protections to ensure the safety of your data. User permissions determine what features and data users can access. Nitro Sandboxes provide complete code and application security by preventing the contents and logic of one application from reading, writing or impacting the contents of another.

NitroServer is certified secure by Security Compliance Associates (SCA), and undergoes yearly penetration testing to verify the constant security of your information.

How do I know my mobile app will be secure?

We have spent a lot of time, money, effort and energy building a secure system from the ground-up. Our technologies are used by financial institutions, meaning that security is, and always has been, a top priority from day one. Our technologies use secure encryption on communications and for any data stored locally in the device. All of the content within our CMS is encrypted. Furthermore, our server uses sandboxes to keep all parts of the puzzle safe and secure, right from the beginning of development.

ME2 & Mobile Banking

Why do I need a mobile banking app if I'm offering online banking?

You want a mobile application because you want to be able to connect with your members via their preferred communication channel. If you have members who want to conduct business with you through a mobile app, why wouldn't you take advantage of that opportunity? Mobile is a convenience technology—and that's what your financial institution needs. It's vital to have as little friction as possible between your organization and its members. Yes, members can view web services on a mobile device, but that method is not user-friendly or appealing. Accessing online banking on a smartphone doesn't take advantage of a device's features, or, for the most part, its form factors.

Failing to deliver mobile banking also limits your members' capabilities to manage their money. Consider remote deposit capture (RDC), for instance—that is not an option for online banking users. Any function that requires accessing a camera… There are some HTML technologies out there that help bridge some of the gaps for features like location services, but you can't get granular with it. You can't play with iBeacon technology, for example—things like that don't work on the web. This is especially true if you consider moving forward in the future of technology. Native mobile applications will take advantage of all of the new innovations that get released—it only takes a little coding to integrate those technologies into your app. With HTML on the other hand, you just may not be able to take advantage of new innovations at all—period—without any integration options available.

Do you store any of my customer data?

Only if that's what you want to do. For instance, if you design a form in ME2 that allows your customers to fill in their own information, then depending on how you've built the form, the information can either be stored in your server, or in ours. If the information is stored in our server, you'll be able to see it in ME2.

We do store analytics data, but the data reads anonymously. For instance, we cannot tell that "Joe Smith" logged into your mobile application at a certain date and time. Instead, we report by device—in other words, we can see that an iPhone 5s from Tampa, Florida used the app and performed x, y, and z actions.

What if I want features beyond what ME2 offers me?

Most companies find that ME2 provides an incredible foundation for the mobile features they need—but you may find that there's one special functionality missing. Don't sweat it! We can close any gaps by developing a custom solution that revitalizes all that ME2 has to offer. And for the companies that require highly specialized mobile features? Our team has extensive expertise in developing complete custom mobile applications from scratch.

What if I don't like the app I made in ME2?

The beauty of ME2 is that the power is in your hands. If you don't like the app you made—or a component of the app you made—in ME2 you can change features and functions at any time. In other words, ME2 provides you with the ability to create an app that is as fantastic as you can dream. And the best part? App edits go live in just minutes.

How do I make changes to my mobile app?

Using our intuitive content management system, changing your mobile app is both quick and easy. Simply log into your ME2 account, select the feature set you would like to change, and follow the steps on the screen. When you're done making changes, click the "Publish App" button located at the top right corner of the screen, and voila! Your edits will be live in your app within minutes.

I've built my app, but no one is using it. What should I do?

Consider your app's delivery channels. Who did you tell about your mobile app? Were your customers or employees informed of your app? Do you have a marketing plan for your mobile app? Do you have a website to promote your app, and are you using the right keywords in application distribution stores? Too often, companies invest in building an app and do not define a method for rolling it out. Be sure to have a strategy in place for releasing your mobile app.

More Help

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Our software solutions are crafted by a team of expert technology professionals. We excel at discovering your pain points and prescribing the most effective formula to solve them.