"They really understood our vision and were exceptional at verbalizing what they understood our business needs to be. We knew they were going to help us accomplish our goals."Marc Pozzuoli
VP Information Technology
Established in 1995, Valet Waste provides doorstep trash and recycling collection services to commercial and residential customers throughout the United States. By developing a system that addresses the needs of both residents and property management, Valet Waste has become a market leader that continues to focus on People, Process and Communication.
In 2014, Valet Waste began a transition of its workforce from independent contractors to employees, and soon felt a need for an efficient and effective way to track time, location and overall productivity. Although they had a mobile solution in place, its limited feature set failed to address Valet's then-current challenges. Additionally, it proved difficult to communicate changes to the offshore development team and Valet Waste feared further investments in the solution.
Valet Waste wanted to work with a mobile solutions partner that was able to take the time to truly understand their business. Vice President of IT, Marc Pozzuoli, stated, "After we met with Nitro and they presented their solutions, we knew they were the right partner for us." Nitro designed Valet a new app with a NitroServer® to support it and they immediately saw the potential and expanded the bid to include an entire enterprise solution to streamline their workflow management daily. "They really understood our vision and were exceptional at verbalizing what they understood our business needs to be. We knew they were going to help us accomplish our goals," Pozzuoli said.
With the help of the Nitro Solutions Group, Valet Waste is now able to manage their operations across 2500+ properties in 33 states via a multifaceted mobile solution. "The system they designed is really phenomenal," Pozzuoli said. "From a visibility standpoint, our district managers are very pleased with the amount of real-time information they have available." He continues, "Our service valets use it to clock in and out of their shifts, while the mobile app automatically tracks which buildings or locations on the property have been serviced." Valet Waste's "managers have access to an administrative web portal for scheduling and customer administration, and also a mobile app that shows them who is scheduled, on the clock, and where they are; which properties/tasks are complete, in progress, or not started."
Once the system was deployed, the reaction was immediately positive. Pozzuoli stated that Nitro's solution for Valet Waste has allowed them to "fully leverage technology to enable our field managers to manage more work while maintaining customer service levels, and improve customer service levels significantly while maintaining the amount of work they manage. It's really been a big win."
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